On 10/1 our website and service was down due to a faulty DNS server which caused our service to be inaccessible to our users. After extensive troubleshooting and testing, we identified the solution and restored service.
Going forward we will continue to improve the performance of our service by deploying additional mirror sites in different geographic locations to ensure uninterrupted service to all of our customers.
As the leader in digital delivery, we understand the value of reliable and convenient service. We extend our deepest apologies for any issues this outage may have caused, and assure you that our teams are working hard to prevent this type of incident in the future.
If you would like to speak with customer service in regards to the outage, please contact mailto:support@yousendit.com or dial 1-866-55U-SEND.
Kindest Regards,
YouSendIt Customer Relations
August 8, 2011 at 2:57 pm |
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